Retaining the team is critical if you want to retain your customers.

If your dealership faces high levels of turnover then your long-term profitability and customer loyalty will be compromised.

Staff satisfaction is made up of many threads and we can help you to identify the level of satisfaction and retention within your team and plan ways to assist in improving this.

Tactics include using exit interviews and staff surveys to determine the statistics and trends, followed up with tangible actions to help with retention such as

• reviewing reward structures
• developing incentive programmes
• improving staff engagement and involvement
• designing career plans and structured development paths
• analysing management styles

Combined with our other interventions on both developing people and customers we can then move onto providing tailored solutions to help you achieve higher levels of satisfaction and retention.

We offer integrated investigation and remedial programmes to help you resolve the root causes including:

• Assessment of competence
• Leadership and motivation impact
• Diagnosis of training and development needs
• Organisation culture

“It is only natural (and beneficial) that your business has some staff turnover.  However, that turnover should be like a gentle stream flowing in and out of a large pool – sufficient to keep the water from turning stagnant, but gentle enough not to cause any major ripples.

I have designed numerous successful development paths to engender staff loyalty, to provide structured career mapping and to link reward to output”.

Elaine Ashworth.