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Every single salesperson is still with the organisation – in an industry well known for high levels of staff turnover, this is some achievement, particularly as the team needed to adapt to new processes and working methods. One salesperson has now been promoted and at a time when most businesses are shrinking their workforce, Nottingham AutoPark has taken on another sales consultant.
As Adrian says "The unusual stability of our sales team is remarkable in the industry, thanks largely to the monitoring of the team and the ongoing training programme - providing support and coaching when required."
The business has hit budget consistently and has even recouped the deficit it was facing in Spring 2010. The level of repeat and referral business is astonishingly high and customer feedback is extremely positive.
Elaine, Managing Director at Automotive People Potential, says "Whilst the direction and support I provided has contributed to this success, it is the dedication, enthusiasm and sheer hard work of the managers and team that achieved this."
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