These programmes can be specifically geared to helping Managers deliver results. Including, managing the performance of the team and individual, understanding people behaviour and how this impacts on business performance. We focus on driving results through people initiatives. Typical programmes include:
- Appraising performance - providing tools and skills to Managers so they can effectively appraise their team members
- Giving feedback for results - this course looks at how feedback can be 'given well' so that it is 'received well' by the team member. Focusing on lowering the emotional temperature of the giver and the receiver, making objectivity the key.
Plus...
- developing profitable customer relationships
- SMART results
- effective customer conflict resolution